Frequently Asked Questions

ZenOp is an AI-powered phone receptionist that answers your business calls 24/7, books appointments on Google Calendar, captures leads, sends SMS follow-ups, and provides post-call intelligence. It works for any small business or solo professional.

Under 5 minutes. You sign up, describe your business (services, hours, common questions), and set up call forwarding on your existing phone number. No technical knowledge required, no IT department, no consultants.

No. You keep your current business number. You simply enable call forwarding so that when you cannot answer (or always, your choice), calls route to your ZenOp AI receptionist. Your customers dial the same number they always have.

Yes. Every plan includes a 30-day free trial with full access to all features. No credit card required to start. You can also call our demo line at (760) 993-6677 to hear ZenOp in action right now.

ZenOp works for any small business or individual who receives phone calls. We have 20+ pre-built industry templates for dentists, contractors, gyms, salons, law firms, real estate agents, home services, medical clinics, and more. If your business takes calls, ZenOp can handle them.

After signing up, ZenOp gives you a dedicated forwarding number. You set up conditional call forwarding on your phone (usually a quick settings change or a short code like *71). Detailed instructions are provided during onboarding for every major carrier.

Most cannot tell. ZenOp uses natural speech patterns, appropriate pauses, and a warm professional tone. It sounds like a well-trained receptionist who knows your business inside and out. You can hear it yourself by calling (760) 993-6677.

Yes. ZenOp integrates with Google Calendar and checks your real-time availability during the call. It books appointments directly, sends confirmation details to the caller via SMS, and the event shows up on your calendar instantly.

You set the rules. ZenOp can transfer calls to you or your team for situations that need a human touch, such as urgent matters, VIP clients, or complex requests. The AI knows when to hand off based on the rules you configure.

Yes. After every call, ZenOp can automatically send SMS follow-ups to callers with appointment confirmations, your business info, or custom messages. It also sends appointment reminders to reduce no-shows.

After every call, ZenOp analyzes the conversation and generates a summary, caller sentiment, quality score, and action items. You get a clear picture of what happened without listening to recordings. This data also powers your analytics dashboard.

Yes. ZenOp automatically screens spam calls, robocalls, and wrong numbers. These never count toward your monthly minutes. You are only billed for real customer conversations.

Yes. ZenOp can send automated review request SMS messages after positive interactions, helping you build your online reputation on Google and other platforms without any manual effort.

Yes. Your dashboard includes call volume trends, lead capture rates, booking conversion rates, quality scores, peak call times, and weekly summary emails. You can see exactly how your phone line is performing.

ZenOp has four plans: Starter at $97/month (50 minutes), Basic at $197/month (200 minutes), Pro at $297/month (400 minutes), and Business at $497/month (1,000 minutes). All plans include every feature with no feature gating. See full details on our pricing page.

Yes. Every ZenOp plan includes all features: 24/7 AI answering, Google Calendar booking, SMS follow-ups, lead capture, post-call intelligence, quality scoring, automated review requests, appointment reminders, spam filtering, urgent-call alerts, and weekly summary emails. The only difference between plans is the number of included minutes.

No contracts. ZenOp is month-to-month. You can cancel anytime directly from your dashboard. No cancellation fees, no hoops to jump through.

If you approach your limit, ZenOp notifies you so you can upgrade your plan. Overage minutes are billed at a per-minute rate. You can upgrade or downgrade your plan at any time from your dashboard.

No. Spam calls, robocalls, and wrong numbers are automatically filtered and never count toward your monthly minutes. You only pay for legitimate business conversations.

ZenOp is a Progressive Web App (PWA). Open your dashboard in any mobile browser and add it to your home screen for a native app experience. No App Store or Google Play download is required.

ZenOp works with any phone system that supports call forwarding, which includes virtually all landlines, cell phones, and VoIP systems. If your phone can forward calls, it works with ZenOp.

Yes. During setup, you provide your business details, services, hours, pricing, and frequently asked questions. ZenOp uses this information to answer calls in a way that is specific to your business. You can update these details anytime from your dashboard.

ZenOp integrates with Google Calendar for appointment booking. Call data, lead information, and analytics are available in your dashboard. We are continuously adding more integrations based on customer feedback.

ZenOp runs on enterprise-grade cloud infrastructure with high availability. In the unlikely event of downtime, calls fall back to your existing phone setup (voicemail or your phone ringing directly), so you never lose a call entirely.

Yes. ZenOp uses encrypted connections for all data transmission, runs on Google Cloud infrastructure, and follows security best practices. Your business information and call data are protected and never shared with third parties.

No. ZenOp is not currently HIPAA compliant. If your business requires HIPAA compliance for handling protected health information, ZenOp is not the right fit at this time.

Only you and authorized users on your account can access your call summaries, analytics, and lead data through your secure dashboard. ZenOp staff do not access your data unless you request support assistance.

Yes. If you cancel your account, you can request full deletion of your business data, call records, and any associated information. Contact our support team to initiate a data deletion request.