Will Zen quote hourly rates or care plans?

No. Home care pricing depends on the level of care, hours per week, and location. Zen captures the inquiry and books a call with your intake coordinator, who handles the rates conversation. The page can show your starting rate if you want it visible.

How does this handle HIPAA?

ZenOp is HIPAA-aware intake. Zen captures the family inquiry but does not ask for or store clinical information about the loved one. Care planning happens in the coordinator call, where your existing system of record applies.

How does Zen handle a family member who is emotional or distressed?

Zen is direct and short on sensitive calls. It does not press for details, does not give advice, and always offers to have your intake coordinator follow up. If the caller wants to talk to a human now, Zen offers to escalate to your on-call line if you have one configured.

Does it work with HomeCare HomeBase, ClearCare, or AxisCare?

Not directly today. Zen captures the inquiry and sends it by SMS and email so your coordinator can drop it into your CRM. Native integration is on the roadmap.

What about caregiver callouts and on-call dispatch?

That is a separate workflow. Zen is for inbound family inquiries, not caregiver dispatch. Your on-call coordinator still handles caregiver callouts directly.

AI receptionist for home care agencies · answers 24/7 · routes warm leads to intake

An AI receptionist for home care agencies, ready for the call a family makes once.

Families looking for home care for a parent call when the worry hits, usually evenings and weekends. If you do not pick up, they call the next agency on the list. Zen answers like a real intake coordinator, captures the inquiry with care, and routes it to your team.

Works with your agency line Zero hardware changes Setup in 5 minutes

From $97/mo. One new client funds the platform for years.

Check how our receptionist Zen answers the phone, live

(760) 993-6677

Tap to call. 10 seconds is all you need

(760) 993-6677

Not convinced? Talk to Zen

Keep your number. Add the answer.

Keep your number and line

No need to replace it

We just need to make it work harder for you

You Didn't Get Left Behind. You Were Waiting for the Right Tool

Every other AI tool looked like it was built for tech companies, not for a home care agency where every inbound call is a family in a hard moment. ZenOp is different. It was built specifically for the inquiries your intake coordinator cannot grab

5 min

Setup time. No IT, no portal switching

24/7

Your AI answers family calls at any hour

Same #

Families see the same agency line they found

$30k-$100k

lifetime value of a single new home care client

70%

of family-inquiry callers do not leave a voicemail

24/7

family calls happen any time, including weekends and nights

Simple pricing. No surprises

Light call volume

Starter

$97/mo

50 minutes included

All features included

Basic

$197/mo

200 minutes included

All features included

High call volume

Pro

$297/mo

400 minutes included

All features included

Very high call volume

Business

$497/mo

1,000 minutes included

All features included

No Credit Card Required

Start free, pay when you are ready

30-Day Money Back

Full refund, no questions asked

Cancel Anytime

One click. No contracts. No hassle

White-Glove Setup Included

You're not booking this alone. We set it up with you

Some agency owners prefer hand-holding for something as important as their family inquiry line. We get it. Every ZenOp customer can book a 30-minute setup call. We get you live before you hang up.

Book a setup call

Prefer self-serve? Just start your trial above. We'll reach out to offer the call. You choose

What you get

30-minute screen-share setup

Configure your service area, hours, intake rules, spam shield, forwarding

Live test call together

We call your ZenOp number and verify the family-inquiry flow works before you hang up

Day-7 check-in

We follow up personally to answer questions and tune the AI for your callers

Direct line to our team

SMS and email channel straight to the people who built ZenOp

Ready in 5 Minutes

No IT department required

Step 1

Forward the calls your intake coordinator cannot grab.

Keep your existing agency number. Route after-hours and overflow calls to ZenOp in a few clicks.

Step 2

Zen captures the family inquiry with care.

Who the care is for, the relationship, location, current situation, level of help needed, urgency. Never gives medical advice. Never quotes hourly rates without your coordinator on the line.

Step 3

Your intake coordinator gets the lead by SMS within 60 seconds.

Tap to schedule the consultation call. Family gets an SMS confirming a coordinator will follow up, with your agency name and contact info.

POST-CALL INTELLIGENCE

What Happens After the Call

Every call becomes structured data, synced to your tools, and a follow-up text. Automatic

Call ends

Gemini analyzes the conversation

Lead + context captured

Booking synced

Follow-up text sent

Every call gets a full breakdown, not just a recording

Stop guessing what callers actually wanted. Zen pulls 10+ structured signals from every call so you can act fast

Call from (714) 555-0198

3:42 · Today at 2:17 PM

Lead captured

Quality

Sentiment

Positive

Urgency

High

Intent

Book now

Lead captured

Name

Maria Delgado

Phone

(714) 555-0198

Service requested

Color + cut

Topics discussed

#pricing#availability#color correction#first-time client#referral from Google

Action items

Appointment booked for Tuesday 10:30 AM

Confirmation SMS sent to caller

Google review request scheduled for Day 3

Teachable gap detected

Caller asked about extensions pricing. Zen did not have this information. Add to FAQ to improve future calls

10+ signals captured per call

Quality score 1-5SentimentUrgencyIntentTopicsLead detailsAction itemsOff-topic flagsSpam detectionTeachable gapsFull transcriptCall summary

Still not convinced? Check how Zen handles a family inquiry, live

(760) 993-6677 (760) 993-6677

Most people can't tell it's AI

Spam Shield

You only pay for real family inquiries

Robocalls, wrong numbers, and spam are filtered automatically. They never reach you, and they never count toward your minutes

Robocalls blocked Wrong numbers filtered $0 charged for spam

Incoming calls today

Robocall (Auto warranty)BLOCKED

Real customer (new patient)ANSWERED

Wrong numberBLOCKED

Real customer (booking)ANSWERED

Sales call (crypto)BLOCKED

Real customer (question)ANSWERED

What ZenOp Does For You

Three outcomes. Every plan. No add-ons

Answer with Care

Calls answered in under 500ms. Empathetic conversation that captures the family inquiry without ever pushing for clinical details

24/7 AI intake coverage
Family-relationship and urgency capture
English and Spanish fluency
Spam call filtering
Human handoff for emotional calls
Keep your existing agency number

Book & Follow Up

Consultation calls scheduled with your coordinator. SMS follow-up sent automatically after every call

Google Calendar booking
SMS follow-up after every call
Coordinator handoff with notes
Review requests after onboarding
Lead capture with care-level tagging

Keep You Informed

Instant SMS for every family inquiry. Full summary, caller relationship, urgency flags. Right to your phone

Instant SMS notifications
Real-time intake dashboard
Call summaries & transcripts
Mobile app (iOS & Android)
Custom AI personality
Founder-led setup call

Trusted by local businesses across the country

M. Jochinsen

Founder, ZenOp

“I needed it for our businesses and we were NOT familiar with AI

AI is here and we cannot deny it. Competitors have it. Millions of businesses are ignoring it, avoiding it, afraid of it

I built ZenOp for this reason

It works with the phone you already have, because the last thing you need is another system to learn”

Example scenario. Evening inquiry from an adult child about care for a parent.

Example scenario. Connect ZenOp to handle calls for your business.

You Can't Be in Two Places at Once

Every Missed Call is a Family Lost Forever

An adult daughter has decided tonight is the night to find care for her mother. She calls your agency. The phone rings out. She tries the next name on the list and never calls back

Voicemail is a Dead End for Families

Most families will not leave a voicemail about a loved one is care. They hang up, call the next agency, and go with whoever picks up first

Phone Tag Loses the Lifetime Client

Two days of voicemail tag and the family has already started care with another agency. You lost a six-figure lifetime client because the phone went unanswered for one evening

What if every family inquiry got a real conversation, even at 10pm?

Questions

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