Can Zen quote a repair price?

No. Repair pricing depends on diagnosis, parts availability, and labor time, so Zen does not quote on the phone. It captures the vehicle and the symptom, books the drop-off, and your advisor handles the estimate after the inspection.

What about status calls? Customers wanting to know if their car is ready.

Zen takes the message and forwards to your advisor by SMS. If you set up automatic status SMS at handoff and pickup, those calls largely stop. Otherwise Zen captures the request and your advisor follows up between ROs.

Does it work with Shop-Ware, Tekmetric, or Mitchell 1?

Not directly today. Zen captures the RO request and sends it by SMS and email so your advisor can create the RO in your shop management system when they confirm. Native integration is on the roadmap.

My customers are older and skeptical. Will they hang up on AI?

Some will, especially the first time. Zen is direct and identifies as a receptionist, not a human. Most callers who would have left voicemail instead complete the drop-off booking with Zen. The sample call section is the best way to judge fit before you sign up.

Will it handle tire rotations and basic services differently from diagnostics?

Yes. Zen asks the symptom or service type up front and tags routine services (rotation, oil change, alignment) separately from diagnostic requests. Your advisor sees the tag before they look at the transcript.

AI receptionist for auto repair · captures year/make/model · books drop-offs

An AI receptionist for auto repair, on the phone while the advisor is under a car.

Status calls and new service requests pile up while your advisor is finishing a brake job, and every missed call is a booked RO at the shop down the street. Zen answers like a real service writer, captures year, make, model, and the symptom, and offers a drop-off slot.

Works with your shop line Zero hardware changes Setup in 5 minutes

From $97/mo. One captured RO covers the month.

Check how our receptionist Zen answers the phone, live

(760) 993-6677

Tap to call. 10 seconds is all you need

(760) 993-6677

Not convinced? Talk to Zen

Keep your number. Add the answer.

Keep your number and line

No need to replace it

We just need to make it work harder for you

You Didn't Get Left Behind. You Were Waiting for the Right Tool

Every other AI tool looked like it was built for tech startups, not for a service advisor pulling a wrench all day. ZenOp is different. It was built specifically for the calls you cannot grab between ROs

5 min

Setup time. No IT, no portal switching

24/7

Your AI captures drop-offs even at 7am before you open

Same #

Customers see the same shop line they always called

20-30

calls a day a busy advisor cannot answer in full

$400

average ticket on a single repair order

11am-3pm

peak shop hours when phones go to voicemail

Simple pricing. No surprises

Light call volume

Starter

$97/mo

50 minutes included

All features included

Basic

$197/mo

200 minutes included

All features included

High call volume

Pro

$297/mo

400 minutes included

All features included

Very high call volume

Business

$497/mo

1,000 minutes included

All features included

No Credit Card Required

Start free, pay when you are ready

30-Day Money Back

Full refund, no questions asked

Cancel Anytime

One click. No contracts. No hassle

White-Glove Setup Included

You're not booking this alone. We set it up with you

Some shop owners prefer hand-holding for something as important as their shop line. We get it. Every ZenOp customer can book a 30-minute setup call. We get you live before you hang up.

Book a setup call

Prefer self-serve? Just start your trial above. We'll reach out to offer the call. You choose

What you get

30-minute screen-share setup

Configure your service types, hours, drop-off slots, spam shield, forwarding

Live test call together

We call your ZenOp number and verify the RO capture flow works before you hang up

Day-7 check-in

We follow up personally to answer questions and tune the AI for your callers

Direct line to our team

SMS and email channel straight to the people who built ZenOp

Ready in 5 Minutes

No IT department required

Step 1

Forward the calls your advisor cannot grab.

Keep your existing shop number. Route overflow and after-hours calls to ZenOp in a few clicks.

Step 2

Zen captures the vehicle, the symptom, and the safety question.

Year, make, model, symptom description, whether the car is safe to drive. Then offers next-available drop-off slots and asks about loaner or shuttle.

Step 3

Your service advisor gets the RO request by SMS in 60 seconds.

Tap to confirm the drop-off slot. Customer gets an SMS with the drop-off address and time.

POST-CALL INTELLIGENCE

What Happens After the Call

Every call becomes structured data, synced to your tools, and a follow-up text. Automatic

Call ends

Gemini analyzes the conversation

Lead + context captured

Booking synced

Follow-up text sent

Every call gets a full breakdown, not just a recording

Stop guessing what callers actually wanted. Zen pulls 10+ structured signals from every call so you can act fast

Call from (714) 555-0198

3:42 · Today at 2:17 PM

Lead captured

Quality

Sentiment

Positive

Urgency

High

Intent

Book now

Lead captured

Name

Maria Delgado

Phone

(714) 555-0198

Service requested

Color + cut

Topics discussed

#pricing#availability#color correction#first-time client#referral from Google

Action items

Appointment booked for Tuesday 10:30 AM

Confirmation SMS sent to caller

Google review request scheduled for Day 3

Teachable gap detected

Caller asked about extensions pricing. Zen did not have this information. Add to FAQ to improve future calls

10+ signals captured per call

Quality score 1-5SentimentUrgencyIntentTopicsLead detailsAction itemsOff-topic flagsSpam detectionTeachable gapsFull transcriptCall summary

Still not convinced? Check how Zen handles a drop-off request, live

(760) 993-6677 (760) 993-6677

Most people can't tell it's AI

Spam Shield

You only pay for real shop leads

Robocalls, wrong numbers, and spam are filtered automatically. They never reach your advisor, and they never count toward your minutes

Robocalls blocked Wrong numbers filtered $0 charged for spam

Incoming calls today

Robocall (Auto warranty)BLOCKED

Real customer (new patient)ANSWERED

Wrong numberBLOCKED

Real customer (booking)ANSWERED

Sales call (crypto)BLOCKED

Real customer (question)ANSWERED

What ZenOp Does For You

Three outcomes. Every plan. No add-ons

Answer & Capture ROs

Calls answered in under 500ms. Natural conversation that pulls year, make, model, symptom, and safe-to-drive status

24/7 AI shop coverage
Vehicle and symptom capture
English and Spanish fluency
Spam call filtering
Human handoff for sensitive calls
Keep your existing shop number

Book & Follow Up

Drop-off slots booked directly into your calendar. SMS follow-up sent automatically after every call

Google Calendar booking
SMS follow-up after every call
Drop-off address and time SMS
Review requests after pickup
Lead capture with service-type tagging

Keep You Informed

Instant SMS for every RO request. Full summary, vehicle details, and safety flags. Right to your phone

Instant SMS notifications
Real-time advisor dashboard
Call summaries & transcripts
Mobile app (iOS & Android)
Custom AI personality
Founder-led setup call

Trusted by local businesses across the country

M. Jochinsen

Founder, ZenOp

“I needed it for our businesses and we were NOT familiar with AI

AI is here and we cannot deny it. Competitors have it. Millions of businesses are ignoring it, avoiding it, afraid of it

I built ZenOp for this reason

It works with the phone you already have, because the last thing you need is another system to learn”

Example scenario. Mid-afternoon service request, no appointment.

Scenario

Wednesday, 1:30 PM. A Honda Pilot started making a grinding noise from the front-right when braking on the way home from school pickup.

What the caller wants

To get the car looked at today or tomorrow.

What Zen does

Greets with the shop name.
Asks year, make, model, and a brief symptom description.
Asks whether the car is safe to drive (yes/no for safety routing).
Offers next-available drop-off slot.
Captures loaner or shuttle preference and confirms by SMS.

Example scenario. Connect ZenOp to handle calls for your business.

You Can't Be in Two Places at Once

Every Missed Call is a Lost RO

Brakes are grinding, the customer needs help today, and your advisor is under another car. The phone rings out. They call the shop across town and book the drop-off there instead

Voicemail is a Dead End for Service Requests

Most drivers will not leave a voicemail about a check-engine light. They hang up, call the next shop, and book whoever picks up first

Phone Tag is Killing Your Bay Utilization

Two days of voicemail tag and the bay sits empty. By the time you call back, the customer has already dropped the car off at your competitor

What if every drop-off request got a real conversation, even at 7am?

Questions

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