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Refund Policy

Last updated: March 2026

Our Commitment to You

At ZenOp, we want you to be completely satisfied with our AI receptionist service. If our service doesn't meet your expectations, we offer a straightforward refund process designed to be fair to both you and our business.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all new subscriptions. If you're not satisfied with ZenOp within the first 30 days of your initial purchase, you can request a full refund.

To be eligible for a refund under our 30-day guarantee:

  • Your refund request must be submitted within 30 calendar days of your initial subscription purchase
  • The guarantee applies only to your first payment (initial subscription)
  • Subsequent renewals and additional months are subject to the standard refund policy below

Standard Refund Policy

After the initial 30-day period, refunds are generally not provided for partial months of service. Our subscription is billed monthly, and services are provided throughout the entire billing period.

However, we understand that exceptional circumstances may arise. If you believe you have a compelling case for a refund outside the 30-day window, please contact our support team to discuss your situation.

Service Credits and Exceptions

In cases of service disruption or technical issues that prevent you from using ZenOp as intended, we may offer service credits or pro-rated refunds at our discretion. This includes:

  • Extended outages or service unavailability
  • Technical issues that significantly impact core functionality
  • Billing errors or incorrect charges

Cancellation Policy

You may cancel your ZenOp subscription at any time through your account dashboard. When you cancel:

  • Your cancellation takes effect at the end of your current billing period
  • You will retain access to the service until your paid period expires
  • No refund is provided for the unused portion of your current billing period
  • Your dedicated phone number will be released after your subscription ends

This policy ensures you receive the full value of the service you've paid for while giving you the flexibility to cancel future billing.

How to Request a Refund

If you would like to request a refund, please contact our support team at support@thezenop.com.

Please include the following information in your refund request:

  • Your account email address
  • The reason for your refund request
  • Your original purchase date
  • Any relevant details about service issues (if applicable)

We typically process refund requests within 3-5 business days. Approved refunds will be credited to your original payment method within 7-10 business days, depending on your financial institution.

Non-Refundable Items

The following items and services are non-refundable:

  • Add-on services or one-time purchases (if applicable)
  • Setup or onboarding fees (if applicable)
  • Third-party fees incurred during service use (e.g., SMS charges for messages you sent)
  • Services used or calls processed during the billing period

Fair Use and Abuse Prevention

We reserve the right to deny refund requests that we determine to be fraudulent, abusive, or in violation of our Terms of Service. This includes but is not limited to:

  • Repeated subscription and refund cycles
  • Requesting refunds after excessive service usage
  • Violating our Acceptable Use Policy during the service period

Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The most current version will always be available on our website with the "Last updated" date at the top.

Changes to this policy will not affect refund requests for purchases made before the policy change. Your purchase will be governed by the refund policy in effect at the time of purchase.

Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

This Refund Policy is part of our Terms of Service and should be read in conjunction with our Terms of Service and Privacy Policy.